I recently worked with a listing agent on an unexpected legal headache. Her buyer had discovered a defect in the property during inspection… just before closing. Because there wasn’t time to fix the problem, the agent recommended negotiating for a credit at time of closing. But during the negotiation, attorneys got involved. Here’s what happened: […]
7 Questions to Ask Yourself Before You Sign a Client
Real estate is tough business. Everyone comes to a deal with a different perspective, understanding and expectations. Interview prospective clients thoroughly to make sure you can maintain a healthy client relationship throughout the transaction! Here are seven critical questions to consider before you both sign on the dotted line: Does your prospective client have a […]
One Great Agent
A few weeks ago I attended a broker’s annual awards ceremony, where five outstanding agents were being recognized. I had worked with all five and knew them to be deserving. I had seen them take detailed, complicated routes to properly address problems, even when it threatened to slow down the process or jeopardize their commission. For […]
4 steps – and one “TrueTip”– for managing that irate client.
Face it. When your client is buying or selling a home, the stress can be as high as the stakes. Use this handy 4-step guide to help your customers keep their cool. 1) Listen. First and foremost. Give your disgruntled client a chance to vent. It’ll help them to articulate the problem. 2) Empathize. Say, “OK, I understand what […]
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